Hiana Loans documentation

Loan Product Setup Guide

This guide explains how to configure loan products in the Hiana Loans system. Each product type has different requirements — this document covers the configuration layers, recommended settings, and th

Salary Loan Product Setup Guide

This guide walks you through configuring a Salary Loan Product in Hiana Loans, where employees apply for loans and their employers approve or decline the application.

Nano Loan Product Setup Guide

Updated: 11 September 2026

Civil Servant Product Setup Guide (Ndasenda payroll deduction)

This guide configures a loan product for civil servants repaid by payroll deduction through Ndasenda — Zimbabwe’s payroll-deduction platform. The workflow verifies the borrower’s national ID against N

Complete employer-backed salary loan configuration

Updated: 2 October 2026

QuickBooks Chart of Accounts Setup Guide

This guide explains how to set up accounts in QuickBooks Online for integration with the Hiana Loans accounting module. The system posts journal entries to QuickBooks using internal account type codes

Biller-Routed Provider Connections — Setup Guide

This guide explains how tenant provider connections work when they are routed through the Biller engine — collections, disbursements, and payroll-deduction feeds (Ndasenda, NetOne, and future provider

Auto-Tagging Setup Guide

This guide explains how to automatically tag borrowers based on their profile data, and how to use those tags to control which loan products they can see and apply for.

Sokoni CRM Integration — Setup Guide

This guide configures the Sokoni ↔ Hiana evidence-driven lending loop for a

Loan Servicing Operations Guide

This guide covers post-disbursement operations introduced for Fineract feature parity: staged disbursement, delinquency pause, waivers, top-ups, prepayment schedule recalculation, backdated payments,

Multi-Currency Operations Guide

How foreign-currency positions, exchange rates, and period-end revaluation

FX Repair Flag Review Guide

How to review and reconcile foreign-exchange repair flags after an upgrade that

Disaster Recovery & Operations Runbook

Operational procedures for availability, failover, recovery, upgrade, and

Reusing Product Configuration

Staff Onboarding & Invitations Guide

How a super admin invites a staff member to a tenant, and what the invited